Terms & Conditions

Effective Date: 23 July 2026

Welcome to FuelX Australia (“FuelX”, “we”, “our”, or “us”).

These Terms & Conditions govern your access to and use of the FuelX Australia website, including the purchase of products offered through our online store.

By accessing our website, creating an account, placing an order or purchasing our products, you agree to be bound by these Terms & Conditions.

If you do not agree with these Terms, please do not use our website or purchase our products.

Related Policies

These Terms & Conditions should be read together with our:

• Privacy Policy
• Shipping Policy
• Refunds & Returns Policy

These policies form part of your agreement with FuelX Australia.

Eligibility

By using our website, you confirm that you:

• are at least 18 years of age, or are using the website under the supervision of a parent or legal guardian;
• have the legal capacity to enter into binding agreements; and
• will comply with all applicable Australian laws.

Website Use

You agree to use our website only for lawful purposes.

You must not:

• use the website in any unlawful, fraudulent or misleading manner;
• interfere with the operation or security of the website;
• introduce viruses, malware or harmful software;
• attempt unauthorised access to our systems or customer information;
• copy or exploit website content without permission; or
• use automated software, bots or scraping tools without our written consent.

FuelX Australia reserves the right to suspend or terminate access where these Terms are breached.

Product Information

We make every reasonable effort to ensure that product information, specifications, pricing and images are accurate.

However:

• product images are provided for illustration purposes only;
• colours may vary depending on your device or screen settings;
• packaging and labelling may change from time to time; and
• occasional errors or omissions may occur.

FuelX reserves the right to correct any errors, inaccuracies or omissions without prior notice.

Product Use

FuelX products should always be used in accordance with the instructions provided on the product label or packaging.

Customers are responsible for ensuring that products are suitable for their intended application.

FuelX is not responsible for damage resulting from:

• improper installation or application;
• misuse or abuse of products;
• failure to follow instructions;
• use outside recommended conditions; or
• modifications made by the customer.

Nothing in this section limits any rights available under Australian Consumer Law.

Orders

Submitting an order through our website is an offer to purchase products.

Your order is not accepted until FuelX confirms and processes it.

We reserve the right to:

• refuse or cancel orders;
• limit purchase quantities;
• request additional verification;
• decline suspicious or fraudulent transactions; or
• cancel orders where products are unavailable or pricing errors have occurred.

If payment has already been received for a cancelled order, we will provide an appropriate refund.

Pricing

Unless otherwise stated, all prices displayed on our website are shown in Australian Dollars (AUD) and include Goods and Services Tax (GST) where applicable.

Prices may change without notice.

FuelX reserves the right to:

• correct pricing errors;
• update prices;
• modify promotional offers; and
• withdraw discounts at any time.

The price charged will be the price displayed at the time your order is confirmed.

Payment

We accept approved payment methods displayed during checkout, which may include:

• Visa
• Mastercard
• PayPal
• Apple Pay
• Google Pay
• Bank Transfer
• Buy Now Pay Later services (where available)

Orders will generally not be dispatched until payment has been successfully authorised unless an approved alternative payment arrangement has been selected.

Shipping and Delivery

We aim to dispatch orders promptly.

Delivery timeframes are estimates only and may vary depending on:

• your location;
• courier availability;
• public holidays;
• severe weather;
• transport disruptions; or
• other events outside our reasonable control.

Please refer to our Shipping Policy for full delivery information.

Risk and Title

Ownership of products passes to you once full payment has been received.

Risk in the goods passes to you upon delivery to the delivery address provided in your order, subject to your rights under Australian Consumer Law.

Damaged or Incorrect Orders

If your order arrives damaged, defective or incorrect, please contact us as soon as reasonably possible.

We may request:

• photographs;
• videos;
• order details; or
• return of the affected product where appropriate.

We will assess each claim individually and provide an appropriate remedy in accordance with Australian Consumer Law.

Returns and Refunds

Returns, exchanges and refunds are governed by our Refunds & Returns Policy.

Nothing in that policy limits your statutory rights under Australian Consumer Law.

Order Cancellations

Customers may request cancellation before an order has been dispatched.

Once an order has entered fulfilment or has been shipped, cancellation may no longer be possible.

Where cancellation is approved, any refund will be processed using the original payment method where reasonably practicable.

Customer Information

You are responsible for ensuring your account and order information is accurate and up to date.

FuelX is not responsible for delays or failed deliveries resulting from incorrect information supplied by customers.

Promotions and Discount Codes

From time to time, FuelX may offer:

• promotional pricing;
• coupon codes;
• bundle offers;
• free shipping promotions; or
• limited-time discounts.

Unless otherwise stated:

• promotions cannot be combined;
• promotions cannot be redeemed for cash;
• promotions are available while stocks last; and
• FuelX reserves the right to modify or withdraw promotions at any time.

Intellectual Property

All content available on the FuelX Australia website, including but not limited to:

• logos;
• trademarks;
• product descriptions;
• graphics;
• photographs;
• videos;
• website design;
• software; and
• written content,

is owned by or licensed to FuelX Australia and is protected under Australian intellectual property laws.

You may not reproduce, distribute, modify or commercially exploit any website content without our prior written consent.

Third-Party Links

Our website may contain links to third-party websites for your convenience.

FuelX Australia does not control these websites and is not responsible for their content, products, services or privacy practices.

Access to third-party websites is at your own risk.

Limitation of Liability

Nothing in these Terms excludes, restricts or modifies any consumer guarantees or rights that cannot legally be excluded under Australian Consumer Law.

To the extent permitted by law, FuelX Australia will not be liable for indirect, incidental, special or consequential loss arising from:

• website interruptions;
• delays caused by third-party couriers;
• events beyond our reasonable control;
• misuse of products; or
• incorrect information provided by customers.

Where liability cannot be excluded, our liability is limited to the remedies available under Australian Consumer Law.

Force Majeure

FuelX Australia will not be liable for delays or failure to perform obligations where such delays arise from events beyond our reasonable control, including but not limited to:

• natural disasters;
• bushfires;
• floods;
• pandemics;
• industrial action;
• transport disruptions;
• government actions;
• cyber incidents; or
• power outages.

Privacy

Your use of our website is also governed by our Privacy Policy.

By using our website, you consent to the collection, use and handling of your personal information in accordance with that policy.

Right to Refuse Service

FuelX Australia reserves the right to refuse service or cancel orders where we reasonably believe there has been:

• fraudulent activity;
• abusive or threatening behaviour;
• repeated misuse of our services;
• suspected unlawful conduct; or
• breach of these Terms & Conditions.

Governing Law

These Terms & Conditions are governed by the laws of the Commonwealth of Australia and the laws of the State or Territory in which FuelX Australia operates.

Any disputes arising from these Terms will be subject to the exclusive jurisdiction of the Australian courts.

Changes to These Terms

FuelX Australia may update these Terms & Conditions from time to time.

Any revised Terms will be published on this page together with the updated effective date.

Your continued use of the website after changes are published constitutes acceptance of the revised Terms.

Contact Us

If you have any questions regarding these Terms & Conditions, please contact FuelX Australia.

Email: support@fuelx.com.au

Phone:

Business Address: