Privacy Policy

Effective Date: 23 July 2026

At FuelX Australia (“FuelX”, “we”, “our”, or “us”), we are committed to protecting your privacy and handling your personal information responsibly. This Privacy Policy explains how we collect, use, disclose, store, and protect your personal information when you visit our website, purchase our products, contact us, or otherwise interact with us.

We are committed to complying with the Privacy Act 1988 (Cth), including the Australian Privacy Principles (APPs), and other applicable Australian privacy laws.

By using our website, you acknowledge that you have read and understood this Privacy Policy.

Information We Collect

We may collect personal information that is reasonably necessary for our business operations and to provide our products and services.

Personal Information

Depending on how you interact with us, we may collect:

• Full name
• Email address
• Mobile or telephone number
• Billing address
• Delivery address
• Suburb, State and Postcode
• Order and purchase history
• Customer enquiries and communications
• Payment confirmation details (where applicable)

We only collect personal information that is necessary for legitimate business purposes.

Website Usage Information

When you visit our website, we may automatically collect technical information including:

• IP address
• Browser type and version
• Device information
• Operating system
• Pages visited
• Date and time of your visit
• Referring website or source
• Website usage and browsing behaviour

This information helps us improve website performance, security and the overall customer experience.

How We Use Your Information

We may use your personal information to:

• Process and fulfil your orders
• Deliver products to your nominated address
• Confirm and manage purchases
• Respond to enquiries and provide customer support
• Communicate order updates and delivery information
• Improve our products, services and website
• Detect and prevent fraud or unlawful activity
• Maintain business records
• Meet our legal and regulatory obligations
• Send marketing communications where permitted by law or where you have provided consent

We only use personal information for lawful and legitimate business purposes.

Order and Delivery Information

When you place an order, we use your information to:

• Process your purchase
• Prepare and dispatch your order
• Arrange delivery through our logistics providers
• Communicate shipping updates
• Resolve delivery issues or customer service enquiries

To complete your order, we may provide relevant information to trusted courier and freight providers. Only the information necessary to deliver your order will be shared.

Payment Information

FuelX Australia may offer various payment options, including:

• Credit or Debit Card
• PayPal
• Bank Transfer
• Buy Now Pay Later services (where available)
• Other approved payment methods

Payment transactions are processed through secure third-party payment providers.

FuelX does not store complete credit card details on our servers. Payment providers manage payment information in accordance with their own privacy and security policies.

Marketing Communications

With your consent, or where otherwise permitted under Australian law, we may send you:

• Product updates
• Promotions and special offers
• New product announcements
• Service notifications
• Educational content and vehicle care tips

You may unsubscribe from marketing communications at any time by:

• clicking the unsubscribe link in our emails; or
• contacting us directly.

You will continue to receive essential communications relating to your orders or account.

Cookies and Similar Technologies

Our website uses cookies and similar technologies to improve your browsing experience.

Cookies help us:

• Remember your preferences
• Keep products in your shopping cart
• Improve website performance
• Analyse website traffic
• Measure advertising effectiveness
• Enhance website security

Most browsers allow you to disable cookies. However, some parts of our website may not function correctly if cookies are disabled.

Analytics and Advertising

We may use trusted analytics and advertising services including:

• Google Analytics
• Google Ads
• Meta Pixel
• Microsoft Clarity
• Other analytics and marketing platforms

These services may collect information about how visitors use our website.

Where required by law, we will seek your consent before placing non-essential cookies on your device.

Third-Party Service Providers

We may engage trusted third-party providers to assist with operating our business, including:

• Website hosting
• Payment processing
• Shipping and logistics
• Email communication
• Customer support
• Marketing platforms
• Website analytics
• Fraud detection services

These providers may access personal information only to the extent necessary to perform services on our behalf and are required to protect your information.

Disclosure of Personal Information

FuelX Australia does not sell or rent your personal information.

We may disclose personal information where necessary to:

• Deliver products and services
• Process payments
• Prevent fraud
• Comply with legal obligations
• Respond to court orders or government authorities
• Protect our legal rights
• Resolve customer disputes

Where possible, we will only disclose the minimum amount of information required.

Overseas Disclosure

Some of our technology providers, cloud hosting providers or software platforms may store or process information outside Australia.

Where personal information is disclosed overseas, we take reasonable steps to ensure those providers protect your information in accordance with Australian privacy laws.

Data Security

We take reasonable technical, administrative and organisational measures to safeguard your personal information against:

• Unauthorised access
• Loss
• Misuse
• Alteration
• Disclosure
• Destruction

These measures may include:

• Secure SSL encryption
• Restricted staff access
• Secure hosting environments
• Password-protected systems
• Routine security monitoring

Although we take reasonable precautions, no internet transmission or electronic storage system can be guaranteed to be completely secure.

Customer Responsibilities

Customers are responsible for ensuring the information they provide is accurate and up to date.

FuelX Australia is not responsible for issues resulting from incorrect information provided by customers, including:

• Incorrect delivery address
• Incorrect phone number
• Incorrect email address
• Incomplete customer information

Data Retention

We retain personal information only for as long as reasonably necessary to:

• Fulfil orders
• Provide customer support
• Meet taxation and accounting obligations
• Comply with Australian laws
• Resolve disputes
• Maintain business records

When information is no longer required, it will be securely deleted, destroyed or de-identified where appropriate.

Children’s Privacy

Our products and services are intended for adults.

We do not knowingly collect personal information from children under the age of 18 without appropriate parental or guardian consent.

If we become aware that we have collected personal information from a child without appropriate consent, we will take reasonable steps to delete that information.

External Websites

Our website may contain links to external websites or social media platforms.

These websites operate independently of FuelX Australia. We are not responsible for the privacy practices, content or security of third-party websites.

We encourage you to review the privacy policies of those websites before providing personal information.

Your Privacy Rights

Subject to Australian law, you may have the right to:

• Request access to your personal information
• Request correction of inaccurate or outdated information
• Request that we update your contact details
• Withdraw consent for certain marketing communications
• Make a privacy complaint
• Request further information about how we manage your personal information

We will respond to requests within a reasonable timeframe in accordance with applicable law.

Complaints

If you believe your privacy has been breached, please contact us first so we can investigate your concerns.

If you are not satisfied with our response, you may lodge a complaint with the Office of the Australian Information Commissioner (OAIC).

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our business practices, legal requirements or website functionality.

Any updates will be published on this page together with the revised effective date.

Your continued use of our website after changes are published constitutes acceptance of the updated Privacy Policy.

Contact Us

If you have any questions about this Privacy Policy or how we handle your personal information, please contact us:

FuelX Australia

Email: support@fuelx.com.au

Phone:

Business Address:

If you are contacting us regarding a privacy request, please include sufficient information so we can verify your identity before processing your request.